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Shipping & Returns

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Shipping
We are happy to offer FREE SHIPPING via USPS First Class Mail to domestic US addresses.  We offer flat rate international shipping at $18 USD for orders of any amount to virtually any address worldwide.  We regret that we cannot offer free returns on international shipments.

If you need expedited shipping, please choose the option that is right for you.

Please be aware, to reduce waste, we REUSE shipping materials as often as possible.  Please send us a note if you prefer new shipping materials.

 

Returns
We keep this pretty simple. Returns are accepted a full 90 days from date of purchase!  Just mail clean, undamaged Jen-ai products back to us at:


Jen-ai LLC
750 South Cherryvale Road
Boulder, CO 80303

Please include a note with your name, address, order #, and reason for the return. If you'd like to exchange for a different item, please just tell us what you'd like to do in your note. 

We will refund the full purchase and USPS first class postage amount upon receipt of clean, undamaged product. In the case of an exchange, we'll refund the difference. We cannot accept exchanges for products that cost more than your original purchase. In that case, please return the original purchase and place a new order online.

 

The Jen-ai Guarantee
We guarantee everything we make. If you are unsatisfied with a product return it to us for repairs, replacement, or a refund. We repair worn and torn skirts at a reasonable charge (so does your local tailor). You cover shipping to us, we'll cover it back to you



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