We are happy to offer FREE SHIPPING via USPS First Class Mail to domestic US addresses. We offer flat rate international shipping at $18 USD for orders of any amount to virtually any address worldwide. We regret that we cannot offer free returns on international shipments.
If you need expedited shipping, please choose the option that is right for you.
Please be aware, to reduce waste, we REUSE shipping materials as often as possible. Please send us a note if you prefer new shipping materials.
Returns are accepted a full 90 days from date of purchase! Just mail clean, undamaged Jen-ai products back to us at:
1185 bear mountain drive, unit C
Boulder, CO 80305
Please include a note with your name, address, order #, and reason for the return.
We will refund the full purchase and USPS first class postage amount upon receipt of clean, undamaged product.
If you need to return an item, you can also simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The Jen-ai Guarantee
We guarantee everything we make. If you are unsatisfied with a product return it to us for repairs, replacement, or a refund. We repair worn and torn skirts at a reasonable charge (so does your local tailor). You cover shipping to us, we'll cover it back to you